What if I am still waiting for a package?

You do not have to wait to get support. Many families start with a few hours of private care while their funding comes through, then transition across once it is approved.

Can I change provider to you?

In most cases, yes. If you are not happy with your current arrangement, we can talk you through how changing provider works and whether it suits you.

Will I pay anything out of pocket?

It depends on your funding and any contributions that apply to your situation. We always make the numbers clear in writing before you commit to anything.

Funding your care

Home Care Packages in Hornsby

If you have a Home Care Package, or you are moving to Support at Home, we can help you use that funding for quality, nurse-led care at home across the Shire.

A care adviser showing a home care plan on a laptop to an older couple in their lounge room.

What is a Home Care Package?

A Home Care Package is government-subsidised funding that helps older Australians pay for support to live at home. It is designed to cover services like nursing, personal care, help around the house and getting out and about.

The Australian Government has been moving home care funding to a new program called Support at Home. Whether you have an existing Home Care Package or are coming through Support at Home, the aim is the same, which is funded help to keep living well at home.

How do I use my Home Care Package with you?

You tell us your package level or funding, and we help you turn it into real support. We explain what it can pay for, build a care plan around it, and keep it clear so you always know where your funding is going.

We explain what your funding can and cannot be used for
We build a nurse-led care plan that fits your budget
We help you get the most value from every hour
We keep costs transparent and in writing

What can a package pay for?

Typically nursing, personal care, help with daily living, some domestic help, equipment and transport, depending on your plan. We will go through exactly what applies to your situation.

Am I registered with the right provider?

We will help you understand how provider registration and your funding work together, and how to direct your package toward the care you actually want. For details specific to your plan, we will give you straight answers.

Home Care Package questions

What if I am still waiting for a package?

You do not have to wait to get support. Many families start with a few hours of private care while their funding comes through, then transition across once it is approved.
Can I change provider to you?

In most cases, yes. If you are not happy with your current arrangement, we can talk you through how changing provider works and whether it suits you.
Will I pay anything out of pocket?

It depends on your funding and any contributions that apply to your situation. We always make the numbers clear in writing before you commit to anything.

Ask about using your package

Tell us your package level or where you are up to, and we will explain your options clearly.

Prefer a callback? Just leave your name and number and the care team will call you back. You do not have to write anything else.

Not sure where to start with funding?

We will explain Home Care Packages and Support at Home in plain English, and help you use what you are entitled to.

Send an enquiry